Policies & Useful Information
Tailor-Made Training, LLC. provides one-on-one training to students. There are no set starting dates. Once an authorization is received, the trainer will contact the student to set up a time to begin training. We recommend meeting at least 3 times per week with a minimum of 2-3 hours per session. Reinforcement assignments are given to the student to reinforce what is taught in the one-on-one training session. Times are scheduled at the mutual convenience of the student and trainer.
Attendance Policy
Attendance is mandatory at Tailor-Made Training, LLC. Students need to make a commitment of at least 2 days per week for a minimum of 2 hours of training. Tailor-Made Training, LLC. uses a 24-hour policy cancellation policy for each session of training. If the student doesn’t call or attend the scheduled training appointment and the trainer attends the session, the student is charged for the missed scheduled hours. If the student calls outside of the 24-hour time period to cancel the session, no time is charge for the missed session. After missing 3 sessions, the student will be put on hold. If the student is being funded by either the Office of Rehabilitation Services or the Department of Labor and Training, the student’s counselor will be notified to discuss the absenteeism issue. Once the counselor gives the go ahead to complete training, the student will be contacted to resume training. If the student continues to cancel or miss trainings, the student will once again be on hold until an attendance plan is put into place between the counselor, the trainer, and the student. If the student cannot complete the training due to absenteeism, see Refund Policy attached. Workforce Innovation and Opportunity Act funded training may be provided only to individuals who qualify for the program and only if funds are available.
If the student is not being funded by above mentioned agencies, Tailor-Made Training, LLC. will work with the student to assist with retaining the student during the training. After a 30-day period of no communication, the student will be dropped from the program.
Grading Policy
Students will be assessed after each course. The following grading system will be used to determine a pass/fail grade.
Refund Policy
Effective Date: December 1, 2010
Revised October 2021
Below you will find our current refund policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today's date. If you have any questions or comments about this policy, please do not hesitate to contact us.
In the case of a potential student who requests cancellation and/or refund within three business days from signing the student enrollment agreement and before classes have begun, the school will cancel the application and refund in full all monies paid to the school. In the case of a potential student whose enrollment application is rejected by the school, the school will cancel the application and refund the full monies paid to the school. All students are required to acknowledge training services received by signing a sign-in sheet at the end of each training session. If training is discontinued, a refund of any unused funds will be returned. Any funds that resulted from completed training will be retained by Tailor-Made Training, LLC. Tailor-Made Training, LLC. uses a 48-hour policy cancellation policy for each session of training. If the student doesn’t call or attend the scheduled training appointment, the student is charged for the missed scheduled hours. If the student cancels outside of the 48-hour time period to cancel the session, no time is charge for the missed session. Tailor-Made Training, LLC. charges $77/hr per session. Failure to attend two consecutive sessions will result in placing the student on hold, and no future trainings will be scheduled until a meeting with the student and trainer is conducted to determine the cause of the cancelations. At that time, a plan to continue training without absences will be conducted.
The effective date for refund purposes if the student is terminated by the school will be the last date of attendance or if the student withdraws, the earliest of either the postmarked date of written notice from the student or ten school days following the last day of attendance. If tuition is collected in advance of entrance and if the student does not enter the school, not more than $100 may be retained by the school. Training is billed upfront upon the first date of attendance. Any training hours used will be refunded according to the policy above.
Grievance/Conduct Policy
Effective Date: December 1, 2010 / Revised 4/22
Tailor-Made Training, LLC. strives to ensure that all students are treated fairly. A student who believes that he or she has been treated unfairly may choose to write a letter of grievance to the President of Tailor-Made Training, LLC. Students must conduct themselves in a professional manner at all times.
PURPOSE OF THE PROCEDURE/INTRODUCTION
Tailor-Made Training, LLC.’s aim is to ensure that students with a grievance relating to their training can use a procedure that can help to resolve grievances as quickly and as fairly as possible.
INFORMAL DISCUSSIONS
If a student has a grievance about their training, they should discuss it informally with their trainer. We hope that the majority of concerns will be resolved this way. If the grievance is not resolved by informal discussion with the trainer, the student should contact the President of Tailor-Made Training, LLC. If the trainer assigned to the student is the President of Tailor-Made Training, LLC., the student shall address the letter of grievance to RI Office of the Postsecondary Commissioner.
STAGE 1 – STATEMENT OF GRIEVANCE
Students being funded by an outside agency must put their grievance in writing to both Tailor-Made Training, LLC. and to their counselor at the funding organization if the student feels that the matter has not been resolved through informal discussions. If the student is not receiving funding by an outside agency, the student must also put their grievance in writing and submit the document to TMT. If outside counsel is required, TMT will seek outside counsel to solve the grievance.
The grievance shall specify:
1. The matter at issue or dispute with a clear and concise statement of the nature of
the grievance including when the incident or situation leading to the grievance occurred;
2. the remedy or solution sought;
3. the date of the filing;
4. the name, title and signature of the grievant;
5. The document shall contain all points to be included in the grievance,
including the dates and results of prior discussions.
6. Facts not contained in the written grievance document may be introduced later in the procedure.
only with consent of all interested parties.
STAGE 2 – THE GRIEVANCE MEETING
Within 15 working days, the President of Tailor-Made Training, LLC. will respond, in writing, to the statement, inviting the student and counselor/attorney from the agency to attend a meeting where the alleged grievance can be discussed. This meeting should be scheduled to take place as soon as possible and normally 5 working days’ notice of this meeting will be provided to the student. All meetings will be focused on factual information. Every attempt will be made to conclude the meetings as expeditiously as possible. Students must attend the meeting, but if for any unforeseen reason the student cannot attend, the meeting must be rescheduled. After the meeting hearing, the grievance must write to the student informing them of any decision or action and offer them the right of appeal. This letter will be sent within 7 working days of the grievance meeting and should include the details on how to appeal.
STEP 3 – APPEAL
If the matter is not resolved to the student’s satisfaction, they must set out their grounds of appeal in writing within 5 working days of receipt of the decision letter. Within 5 working days of receiving an appeal letter, the student should receive a written invitation to attend an appeal meeting either in person or virtual. After the appeal meeting, Tailor-Made Training, LLC. must inform the student in writing of their decision within 7 working days of the meeting. Their decision is final. Failure by the administration at any step of this procedure to communicate the decision on a grievance within the specified time limits shall permit the aggrieved to proceed to the next step. Failure by the aggrieved at any step of the procedure to appeal a grievance to the next step within the specified time limits shall be considered as acceptance of the decision rendered at that step without the right to appeal. Workdays exclude Saturdays, Sundays, holidays, sick leave and scheduled vacation. The time limits specified may be extended only by mutual agreement between the student and Tailor-Made Training, LLC.
Privacy Policy
1. What information do we collect and what do we do with it?
When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.
Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.
2. How do you get my consent?
When you provide us with personal information to become a learner with our company, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at: Tailor -Made Training, LLC, 15 Barnes Street, Greenville, RI 02828.
3. Disclosure
We may disclose your personal information if we are required by law to do so, if you violate our terms of service, or to the RI Office of Rehabilitation Services and/or American Job Centers (AJCs) as required by those agencies for identification, course attendance, grading and completion requirements.
4. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
5. Links
When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. We use cookies to recognize your device and provide you with a personalized experience. We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram, and other third-party vendors.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Web Analysis Tools
We may use web analysis tools that are built into the Tailor-Made Training’s website to measure and collect anonymous session information.
7. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
8. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or mailing us at: Tailor -Made Training, LLC, 15 Barnes Street, Greenville, RI 02828.
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